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    Orders, Shipping & Returns

     

    ORDERING OVER THE INTERNET:

    • We do our best to give outstanding customer service, we want our customers to know we care about the needs of their orders, but we reserve the right to refuse service to anyone, or any order placed. Obvious computer errors on pricing or description of products will not be honored.
    • Please note we do our best to get all orders out the same day and our order cut off time for same day shipping is 2:00 pm Central Standard Time.
    • Ordering over the internet is safe, easy, and totally secure. When you order from SWPS.com over the internet, you connect with Big Commerce's secure server which protects your credit card and personal information.
      • Internet Explorer users should see the LOCK (secure) symbol when you check out.
      • Firefox users should see the unbroken key symbol when you check out.
    • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
    • Please note: some quantity discounts, free shipping on certain internet specials, and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
    • PAYPAL customers, please note that when you pay for your order using PAYPAL services, it is an instant transaction, just like a wire transfer. The funds are sent at that time, not billed at a later date.



    ORDERING BY TELEPHONE:

      • Please note we do our best to get all orders out the same day and our order cut off time for same day shipping is 2:00 pm Central Standard Time.
      • Our phone sales hours are from 8:00 A.M. - 5:00 P.M. Central Time. Monday - Friday (except for major national holidays).
      • Voice Mail messages are accepted 24 hours each day, seven days each week. Call 210-590-9363. Our fax number is 1-210-590-9482.

     

     

     

     

    Returns Policy

    You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

    Shipping

    We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

     

     

     

    Shipping Methods

    We use UPS and FedEx to ship to most addresses in the continental US. If you are unable to receive packages using either of these services please let us know when you place your order. Please feel free to contact us for a shipping estimate.

    UPS Ground Shipping Time

    Shipping Time

    Pictured above is our UPS Ground shipping map. Orders shipped via UPS Ground will take from 2 to 7 business days (depending on where in the US you are located) for transit, weekends excluded. Orders shipped UPS 3 Day Select will take 3 business days from date of shipment. Weekends excluded. Orders shipped UPS 2nd Day Air will take 2 business days from date of shipment. Weekends excluded. Orders shipped UPS Next Day Air will take 1 business day from the date of shipment. Weekends excluded. Saturday delivery is only available on Next Day Air shipments and additional fees apply - $10.00 per shipping label. Please note that the shipping transit days do not include the day the order was shipped. For example, if your 2nd Day Air package was shipped on Monday, the item would not arrive until Wednesday. For a Tuesday delivery on an order shipped on Monday, you would need to ship the item via Next Day Air. 3 Day Select packages shipped on Monday will arrive on Thursday. Also shipping transit days do not include Saturdays, Sundays or Holidays. The Shipping Method (i.e. Next Day, 2ND DAY or 3 DAY) applies to the date your order is ready to ship, not from the date your order is placed. SWPS makes every effort to ship your order the same or next business day.

    Shipping Charges

    Shipping charges are added in real time while placing the order on the order screen. Rates vary accordingly with the method of delivery you select. Ups ground shipments inside the U.S. usually take 2-6 business days depending how far from Texas you are. The chosen Shipping Method (i.e. Next Day, 2ND DAY or 3 DAY) applies to the date your order is ready to ship, not from the date your order is placed. SWPS makes every effort to ship your order the same or next business day. If your shipping total is $0.00 shipping charges will be added at the time the order ships. NOTE: All APO and FPO shipments will have USPS charges added to the order at the time of shipment. PAYPAL customers, please note that when you pay for your order using PAYPAL services, it is an instant transaction, just like a wire transfer. The funds are sent at that time, not billed at a later date. NOTE: Orders with multiple large items may not be able to have shipping charges added in real time, a sales rep will email you a revised copy of the invoice prior to shipping the order for your approval. Note that US orders from Hawaii and Alaska must ship next day air, second day air, or UPS Ground please choose from one of these three methods of shipment to ensure that you know the shipping charges when you place your order online, otherwise we will adjust to ground shipping and add the charges to the order at the time of shipping. Please be sure your address is correct and any and all delivery information such as Apt. or Ste. # is on the address. Missing or incorrect information will result in the delay of delivery and are subject to an $11.00 re-routing fee charged by UPS. Billed via SWPS.com. In the event you made an error on the address the package can be picked up at your local UPS center at no additional fee, or re-routed for delivery for the $11.00 fee.

    Shipping Policy

    Southwest Public Safety uses a SECURE online credit card verification system that requires the customer to provide the actual billing address for the credit card used to pay for your order. Your order will not ship unless the billing address matches what is on file with your credit card company. Typically the billing address is the address that your credit card statement is mailed to. Southwest Public Safety will not ship your order to a different address other than the billing address without an explanation. If you need the order to ship to a different address other than the billing address please provide the reason for this in the comments field on the order screen. Southwest Public Safety does not ship any orders outside of the United States. Purchase orders are for Government Municipal orders only, no exceptions. Individual or civilian orders must be paid via credit card or Pay-Pal. Please fax or e-mail to 210-590-9482. Once the order is processed, SWPS will send you an order confirmation email with the UPS tracking information, so you can always track your shipment. Note that an adult must sign for all packages. No exceptions.

    If you receive damage merchandise, please take a picture of the following: the shipment it came in and the actual damage product and contact us. If you receive a shipment and something was not manufactured properly i.e. no handles, no wheels, no latches etc. immediately take a picture of all labels on the box/carton of the incomplete product and contact us.

    Return Policy

    Our return policy is that all returns must be new, unused and in their original packaging including all original hardware and instructions. Returned items must be in a re-salable condition. Customer must call in or email for a Return Merchandise Authorization (RMA) within 10 days of receipt of products. Upon inspection, any items showing wear, damage, modification, or signs of being installed will not eligible for credit without a re-stocking fee. If there is a problem with the merchandise we will repair or replace the item at no charge. If there is no problem found with the product and it is returned there will be a 15% restocking fee for stock items and a 25% fee for special order items. Shipping charges will not be refunded. Again, please call or email prior to returning your order, we ask that you include a printed copy of you order in the box to help speed up the credit transaction. UPS, FEDEX, or USPS is recommended for tracking your return to SWPS.com. Write the Return Authorization Number in bold print on the outside of the box and return to:

    Southwest Public Safety
    9905 PERRIN BEITEL RD
    San Antonio, TX 78217

    Back Orders

    If you order an item that is out of stock, Southwest Public Safety will ship the backordered item in a timely manner. If you have a question about a backordered item feel free to call and check on the status of your order.